PRIVACY POLICY

1. Introduction

Chapman and Frazer Real Estate Pty Ltd, trading as Chapman and Frazer Commercial Real Estate (“we,” “us,” “our”), is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, as well as relevant New South Wales State laws.

 

2. Collection of Personal Information

We may collect and hold the following types of personal information about you:

• • Identity Information: Legal names, profession, job title, employer name, organisation, gender, age, and date of birth.

• • Contact Information: Phone number, facsimile number, mailing or street address, and email address.

• • Payment and Transaction Information: Billing address, details about payments to and from you, bank account details, and records of products or services purchased.

• • Details of Products and Services: Information about products and services you have purchased or enquired about from us or our clients.

• • Employment-related Records: Job applications, education, employment history, salary, benefits, leave records, training, and performance evaluations.

• • General Administrative Records: Office administration records, enquiries, and complaints handling records.

• • Customer Records: Personal data collected in relation to customer membership applications, transactions, complaints, and enquiries.

• Other Records: Administrative and program-related records containing personal data.

3. How We Collect Your Personal Information

We collect your personal information through various methods, including:

• • Directly from you when you access and use our website.

• • When you contact us by telephone, email, or post.

• • During conversations with our representatives.

• • When you provide us with your business card.

• • When you become our customer or enter into agreements with us.

• • When you submit payments to us.

• When you request marketing materials or respond to marketing communications.

4. Purpose of Collecting, Holding, Using, and Disclosing Personal Information

We collect personal information to:

• • Provide products and services to you.

• • Send communications requested by you.

• • Update our records and keep your contact details accurate.

• • Respond to your enquiries and provide product or service information.

• • Provide access to protected areas of our website.

• • Conduct business operations, including sharing data with related corporate bodies, contractors, or third parties.

• • Comply with statutory and regulatory obligations.

• • Conduct internal and external audits.

• • Process and respond to complaints or legal obligations.

• • Conduct marketing, planning, and quality control activities.

• • Process job applications.

If we intend to use your personal information for any purpose other than those described in this policy, we will obtain your consent.

 

5. Disclosure of Personal Information

We may disclose your personal information to:

• • Our employees, contractors, service providers, and related corporate entities.

• • Clients, suppliers, and third parties with whom we have business relationships.

• • Professional advisers such as lawyers, accountants, and auditors.

• • Third-party service providers, including payment system operators, IT suppliers, marketing services, and web hosting providers.

• • Courts, law enforcement agencies, and government regulators.

• Any authorised entities with your express consent.

6. Direct Marketing Materials

We may send you direct marketing communications regarding our or our clients’ products and services that may be of interest to you. These communications may be sent via mail, SMS, fax, or email, in compliance with the Spam Act 2003 (Cth).

You may opt out of receiving marketing communications at any time by contacting us or using the provided opt-out options.

 

7. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Personal information is stored in electronic and/or hard copy form and is securely destroyed or de-identified when no longer needed.

 

8. Access to and Correction of Personal Information

You have the right to access and correct the personal information we hold about you. To request access, updates, or corrections, please contact us using the details provided below. We will respond within a reasonable timeframe.

 

9. Cookies and Website Analytics

Our website may use cookies and tracking technologies to enhance your browsing experience and collect data on site usage. You can manage cookie preferences through your browser settings.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The most recent version will always be available on our website.

 

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Chapman and Frazer Commercial Real Estate
Level 1 / 27 Dane Drive, Gosford NSW, Australia
Phone: +61 2 4325 0208
Email: enquiries@chapmanfrazer.com.au

If you believe we have breached your privacy rights, please contact us. We will address your concerns promptly. If you are unsatisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) or the New South Wales Information and Privacy Commission (IPC).

 

12. Compliance with Privacy Laws

This Privacy Policy complies with:

• • Privacy Act 1988 (Cth) and Australian Privacy Principles: Covers collection, use, disclosure, and protection of personal information, rights to access/correct information, and website tracking.

• • New South Wales State Laws: Ensures compliance with Australian and state laws regarding information sharing, complaint handling, and regulatory obligations.P